Technical Hotline Engineer(Outsourced Contract) Office Location: Security and Surveillance
Employment Type: Full-Time
Job Location: Office based
About Dahua Technology:
Dahua Technology is a world-leading video surveillance solution provider. We believe in investing and building strong R&D capabilities for new technology and innovation. Our company invests almost 10% of its sales revenue every year. We have more than 3000 professionals in our worldwide R&D team, dedicated to providing cutting-edge products with high quality and performance.
Our company’s product portfolio includes Advanced video surveillance equipment and software, access control hardware and software, intrusion hardware, and an intelligent building management system.
Dahua’s products are widely used in many fields, such as banking, public security, energy infrastructure, telecommunication, intelligent building, and intelligent transportation. Many significant projects have been installed using Dahua’s solutions including Lulu Mall in Oman, luxury hotels in Italy, Peruvian LAN Airline, APEC in China and Safe City in Brazil as well as many others.
Dahua has established sales, marketing, and service networks globally. We are seeking a highly skilled, team-oriented Technical Hotline Engineer with exceptional interpersonal and communication skills to join our growing team. Identify hardware and software solutions (CCTV, Access control, Video intercom, Alarms, Video management software, Pro AV, etc)
Software: Troubleshoot technical issues (CCTV, Access control, Video intercom, Alarms, Video management software, Pro AV, etc)
Diagnose the issue and escalate for repair (CCTV, Access control, Video intercom, Alarms, Pro AV, etc)
Resolve network issues
Remotely configure CCTV systems
Prior experience in CCTV, access control, intercoms, IT, or network industry including tech support with PC, related project installation/commission or a similar role (3 years preferred)
Experience with Windows PC including remote desktop applications, help desk software, Office software (Word, Excel, PowerPoint), and IP network configuration.
Note: This position is an outsourced contract role, meaning you will be employed by an umbrella company while working onsite at Dahua Technology UK Ltd. Your contract, payroll, and benefits will be managed by the umbrella company.