Posted: 11h ago
The role
Parts Advisor
Salary: £28,000–£34,000 + Bonus
Location: Eastbourne
Role Overview
We are seeking an experienced and customer-focused Parts Advisor to join a busy automotive parts department. The successful candidate will be responsible for supplying vehicle parts and accessories to both internal workshop customers and external retail/trade customers, ensuring high levels of service, stock accuracy, and departmental profitability.
This role would suit an experienced Parts Advisor looking to develop their career within a professional dealership environment.
Key Responsibilities
Parts Sales & Customer Service
* Identify and supply vehicle parts accurately and efficiently.
* Handle customer enquiries by phone, email, and face-to-face.
* Develop relationships with retail and trade customers.
* Promote parts, accessories, and manufacturer products.
* Process customer orders and quotations.
Workshop Support
* Supply parts to technicians and service departments promptly.
* Ensure workshop jobs are supported with correct parts availability.
* Liaise with Service Advisors and Workshop Controllers regarding parts requirements.
* Assist in reducing vehicle downtime through effective parts management.
Stock Control
* Maintain accurate stock levels and inventory records.
* Receive, check, and book in deliveries.
* Manage returns, warranty parts, and stock discrepancies.
* Participate in stock counts and audits.
* Monitor fast-moving and obsolete stock.
Administration
* Process invoices, credits, and purchase orders.
* Maintain accurate parts records using dealer management systems.
* Ensure all transactions comply with company procedures.
* Support departmental reporting and documentation.
Commercial Performance
* Achieve parts sales targets and departmental objectives.
* Identify opportunities to increase revenue and customer retention.
* Support promotional activities and manufacturer campaigns.
* Contribute to overall department profitability
