Under the guidance of the Managing Director, the Hotel Manager is responsible for the day to day operation of the hotel towards ensuring compliance to Company quality, service, product and fire life safety standards, driving revenue opportunities and maximising customer satisfaction levels. Maintains close and effective working relationships with all Executive Committee members in the running of the hotel.
* Assists in the development and implementation of the Annual Budget, Business Plan, CAPEX Plan, and Goals Programmes to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability.
* Participates in key hotel meetings such as but not limited to P&L Review Meetings, Forecast Meetings, Credit Meetings and Budget Meetings.
* Oversees the “Guest Feedback” programme, co-ordinates and drives initiatives to improve performance based on feedback obtained.
* Oversees the “LQA” programme, co-ordinates and drives initiatives to improve performance based on feedback obtained.
* Oversees the “Repeat Guests Recognition Program (RGRP)” to build customer loyalty for the Hotel/Group.
* Participates in conducting weekly inspections, with designated associates, and ensures physical facilities are kept in optimal condition by full implementation of preventive programmes and judicious planning and management of FF&E as directed.
* Ensures emergency procedures are practiced and enforced to provide for the security and safety of guests and associates, and that these are never compromised.
* Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity.
* Establishes and maintains an active level of involvement in the local business community and with related travel industry representatives and other stakeholders.
* Establishes and maintains effective associate relations.
* Reviews energy conservation initiatives to ensure minimum energy and utility consumption without sacrificing human comfort.
* Coordinates functions and activities with Managing Director, Regional, Area and Corporate associates as maybe appropriate.
* Assists in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programmes as directed.
* Takes an active role in cost containment initiatives, but manages from the perspective of being revenue driven.
* In the absence of the Managing Director, assumes responsibilities as appropriate. Keeps Managing Director informed of any unforeseen events, which may occur in his/her absence.
* Takes an active involvement in driving productivity initiatives, divisional training needs, and the Performance Appraisal process, in conjunction with Human Resources Department.
* Ensure security incidents and accidents are logged, investigated and rectified to prevent future incidents.
* Actively follows up and co-ordinates the Operations Management Review (OMR) process and action plan across the Hotel to ensure compliance to policies, procedures and standards.
* Ensures quality, fire and life safety standards are fully implemented and are not compromised for profit.
* Develops and updates policies and manuals, as related to the Division/Department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
* Actively participates in and leads recruitment and talent development for the Hotel, to meet both current and future needs.
Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About Rosewood
Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.
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