Job Description The NOC Engineer will support the monitoring and management of MLL Telecom customer networks and ISP operations. The main responsibility will be identifying, diagnosing, managing and resolving incidents, minimising the impact of any network outage and customer downtime. You will be expected to ensure that customer SLA’s are achieved for all services using Network Monitoring and end-to-end Incident Management processes. Network Monitoring, Incident Management, Incident Diagnosis and Incident Resolution within SLA's, ensuring that all incidents are investigated in a timely manner Incident detection and diagnosis using industry standard network monitoring and management tools Monitoring and management of microwave radio links, bespoke IP networks and any other company-provided customer solutions, ensuring regular updates with meaningful technical analysis and next step actions Provide regular updates to ticketing systems whilst progressing incidents through to resolution Liaising and escalating with external suppliers and other MLL Telecom departments to ensure minimum disruption and downtime on the network Managing the technical escalation of incidents to 3rd line support engineers Job Requirements Essential: Experience of IP, OSPF, BGP and MPLS Experience of working within a Network Management or Operations Centre environment within the Managed Services or Telecoms Sector, or within an ISP Knowledge of products from Openreach, Talk Talk, Virgin Media and other 3rd Party Suppliers First-hand experience of management of 3rd Party Suppliers Excellent written and oral communication skills LAN and WAN troubleshooting skills Experience of various trouble-ticketing systems Experience of Juniper network devices Experience of managing DNS and Radius systems Knowledge of PDH and SDH services CCNA, CCNP, JNCIA or equivalent (and willing to work to obtain said certifications) Understanding xDSL technologies, including DSLAMs, MSANs, bond-groups Experience of management of FTTx services Desirable: ITIL certified or a strong working knowledge of ITIL Incident, problem and change management disciplines Experience of working with a Projects team, performing service handover and acceptance Microwave radio PDH/SDH/Ethernet products and radio transmission principles – NEC, Ericsson, Nera, Ceragon, Aviat Fixed Wireless Access – Alvarion, Cambium and Huawei Job Responsibilities Ensure operational processes and procedures are followed in accordance with department guidelines and company policy Perform problem management to identify reoccurring incidents and support service improvement plans to negate reoccurrence of incidents Responsible for ensuring the security and integrity of the network by adherence to the company's Information Security policies and procedures Responsible for directing field engineers during installation and incident troubleshooting Responsible for management of 3rd Party suppliers involved in the delivery of service Generating monthly and ad-hoc customer service performance reports Job Benefits 25 Days Annual Leave Bank Holiday Holiday Buy & Roll Over Scheme Private Healthcare and Dental Insurance Pension Scheme Life Assurance Company Events Mentoring Programme