Job Ref: KGH9737 Branch: Holiday Inn York Location: Holiday Inn York, York Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 06/01/2025 Closing date: 07/02/2025
The role
Our Business Excellence Managers lead on-property teams overseeing the smooth running of the day-to-day operations in a hotel and managing ongoing profitability. The role reports directly to the Area General Manager and is part of a team based from our attractive hotel in York (YO24 1QF).
Business Excellence Managers duties include:
* Setting and achieving revenue and guest satisfaction targets.
* Managing budgets, controlling expenditure and overseeing major events.
* Recruiting, training and managing hotel employees.
* Ensuring compliance with health, safety and licensing laws, as well as maintaining property and amenities.
* Continuously improving business operations through standard procedures, maximising revenue and monitoring employee performance.
Full details of the role will be discussed with the shortlisted candidates.
Benefits
Our rewards package includes:
* Annual Conference Event and Awards
* Robust career development opportunities and support for personal growth
* Attractive discounts across many major retailers, restaurants, and events
* Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
* 50% off food and beverage while you stay in our hotels
* 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
* FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
An ideal candidate for this role should possess the following attributes:
* Strong Leadership: The ability to lead and inspire a team, fostering a positive work environment.
* Exceptional Communication: Effective communication skills to interact with guests, employees, and stakeholders.
* Financial Acumen: A solid understanding of budget management and the ability to drive revenue while controlling costs.
* Customer Centric: Dedication to ensuring exceptional guest satisfaction and experience.
* Detail-Oriented: A keen eye for detail in overseeing property maintenance, health and safety, and licensing compliance.
* Innovative Thinker: Proactive in seeking opportunities to improve service delivery and maximise revenue.
* Team Player: Capability to recruit, train and manage a diverse team, fostering growth and development.
Next steps
A member of the recruitment team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Area General Manager and Director of Operations.
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels Resorts, Marriott International, Wyndham Hotels Resorts, and Hilton. What unites us all is our values. Please view our website for more details.
Join our Kew-Team today!
The Holiday Inn Hotel is owned and operated by Kew Green Hotels and operates on a franchise from IHG.
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