Job Title: Customer Success & Project Admin Assistant The Company DigitalXRAID is a dynamic award-winning Cyber Security Company. We’re experiencing rapid growth, offering industry leading Security Services. We invest heavily in staff providing excellent career progression and full development. Our Values One team We Share The Load; We Support Each Other, Together We Are Stronger. Customer First • They Are The Heart of The Business; We Love Them. Have Fun • We Find The Fun In Everything We Do; We Smile, We are never Mood Hoovers. Be The Best Version of Yourself. • We show that we Care, We Make Things Better, We Are Great Role Models For Others. It’s Good Enough is NOT Good Enough • We Challenge Ourselves & Others; We Always Strive For Excellence. See it Through • We are Accountable; We Take Ownership, No Excuses The Role The Role: DigitalXRAID is looking for a Customer Success & Project Admin Assistant to join their Operational Team. This is a great opportunity for someone with a few years’ experience to kick start or step up in their career in an exciting industry within a fast growing company. The Customer Success & Project Admin Assistant will report to the Head of Operations and take responsibility for a number of project tasks and reporting our customers feedback. You will be responsible for: Taking ownership of a variety of projects and updating projects within the project management software Supporting internal and external project progress and following up with stakeholders Scheduling meetings internally and externally for relevant projects and recording meeting minutes Liaising with the technical experts to finish projects on time, to scope Assisting customers with queries Looking for ways to improve processes Produce reports with regards to projects KPIs Working with other departments and providing project support Complete customer feedback calls Weekly, Monthly and quarterly CSAT reporting Updates on survey completions Updating and reviewing CSAT processes and procedures Benefits: Salary Sacrifice pension scheme Private Medical Insurance Death in service benefit Buy/sell holiday scheme Birthday leave paid 33 days holiday Inc bank holidays Employee recognition Cycle to work scheme Employee Assistance Programme Workplace nursery scheme Discounted will writing Requirements 1-4 years’ experience (desirable) Self-motivated Experience dealing with customers Excellent organizational skills Familiarity with Microsoft Office