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Mandarin/Chinese-speaking Verifications Subject-Matter Expert, Edinburgh
Client:
Hays
Location:
Edinburgh, United Kingdom
Job Category:
Other
EU work permit required: Yes
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
About us
We are one of the fastest-growing online marketplaces in the world, building a fair, transparent, and trusted platform for buyers and sellers. Our Verifications Team ensures trust and safety, and we are seeking a Mandarin/Chinese-speaking Verifications Subject-Matter Expert to enhance our team.
About the Role
As a Verifications SME, you will be responsible for seller eligibility, fraud detection, due diligence, and process improvement. You will analyze applications, identify red flags, and guide verification teams through complex cases.
What You'll Be Doing
* Review seller applications and documents thoroughly
* Perform due diligence to ensure legitimacy
* Handle escalations for complex cases
* Develop verification criteria and improve workflows
* Analyze data using Salesforce and Excel
* Collaborate with leadership on process enhancements
* Mentor Verification Administrators
What You'll Bring
* Strong analytical skills and attention to detail
* Proficiency in Microsoft Excel
* Experience with Salesforce or similar CRM tools
* Excellent communication skills
* Independent decision-making and accountability
* Organizational and multitasking abilities
* Experience in eCommerce or online marketplaces
Why Join Us?
Join a dynamic, innovative team that values trust and transparency. Shape processes, influence decisions, and make an impact in a global company.
This role offers Monday to Friday, 37.5 hours/week, with a salary of £30,000. It is hybrid for local candidates near Bournemouth or remote for others.
To apply, click 'apply now' or contact us for a confidential discussion. We look forward to hearing from you.
Hays Specialist Recruitment Limited acts as an employment agency. By applying, you accept our T&Cs, Privacy Policy, and Disclaimers available at hays.co.uk
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