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Philema Hospitality Management Enterprise
Location:
Plymouth, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
2a900c36230c
Job Views:
4
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf, our Michelin Star restaurant, and sits on the edge of Dartmoor? Being surrounded by such history, beauty, and nature are some of the reasons why Boringdon is fondly known as ‘the Enchanted Place on the Hill’.
Home to the award-winning Gaia Spa, 2 Rosette Mayflower Brasserie, as well as Àclèaf - our four rosette, Michelin Star restaurant.
Employee Benefits:
* Tronc / Service charge (Food & Beverage Departments only)
* Complimentary off-peak gym & spa membership at Fistral Spa / Gaia Spa
* 20% discount on Fistral Spa & Gaia Spa treatments
* 25% discount on food & beverage throughout the hotels and restaurants
* 50% discount on bed & breakfast stays throughout the hotels
* Friends & Family rates across the group
* Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
* Access to Wagestream - https://wagestream.com/en/
* Length of Service rewards
This role has a starting rate of £12.25 per hour. On successful completion of probation, you will receive an increase to £12.75 per hour and £50 in hotel vouchers.
Role & Responsibilities:
* Ensure all guests receive a warm welcome and are treated with the utmost hospitality and care during their stay, aiming to provide an unforgettable experience.
* Minimize and handle complaints professionally according to policies.
* Work in line with company policies and manuals.
* Collaborate with the Food and Beverage Manager & Supervisor to maximize sales performance and achieve targets.
* Maintain effective control of stock and staff costs during the Restaurant Manager & Supervisor's absence.
* Follow all hotel policies outlined in training manuals.
* Serve food and drinks quickly and efficiently, meeting five-star standards.
* Stay updated on current promotions and new products; inform guests of offers.
* Assist in setting up functions and events according to procedures.
* Maintain accurate billing systems and ensure all payments are collected.
* Observe and comply with cleaning schedules, health and safety, food and hygiene regulations.
* Ensure high standards of financial and reporting diligence.
* Foster good relationships with other departments and communicate effectively across the hotel.
* Understand responsibilities related to Fire Procedures, Health and Safety, COSHH, Infection Control, and Emergency Aid.
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