Job Title
Escalations and Legal Recovery Specialist
Location & Salary
Chelmsford, Essex – Up to £26,500 per annum
Responsibilities
* On a daily basis you will be giving advice to members of the public for any parking related enquiries
* You’ll be assisting with filtering and responding to email enquiries regarding Data Protection
* Process and respond to requests from individuals exercising their rights under data protection legislation
* Assist with responses to data enquiries from the police, clients, and other relevant authorities
* Assist with collating cases to pursue through the legal process
* Assist with correspondence on behalf of the Data Protection Team when required
* Maintain focus throughout the day
* Promote a culture of compliance, control, and transparency in handling personal data by working with internal and external stakeholders
* Process and respond to requests from individuals exercising their rights under data protection legislation after appropriate training
* liaise with external legal and debt providers where required
* Assist with management of the existing team where required
* Assist Customer Services with responses to complaints where required
* Assist with preparation of evidence packs for Independent Appeals assessments when required
Qualifications
* At least 3 years of general administrative experience, preferably with relevant industry experience or experience with Data Protection
* Excellent attention to detail
* Ability to prioritise, manage time and work well under pressure
* Good written communication skills
* Ability to make decisions based on evidence provided
* Calm and helpful attitude
* Ability to multi‑task
* Follow company processes throughout each of the roles
* Computer literate and proficient in Word, Excel, Microsoft Outlook
Benefits
* £26,500 per annum
* Annual Bonus Scheme
* Salary Sacrifice Pension Scheme
* Company Sick Pay (after 12 months service)
* 23 days holiday plus bank holidays
* Additional 1 day holiday for your birthday week
* Health care cash back scheme
* Mental Health and Well Being Programmes (EAP)
* Employee discount scheme
* Cycle to Work scheme
* Enhanced paternity leave
* Employee of the Month Awards
* Yammer monthly lottery
* Regular ad‑hoc monetary recognition
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