Digital Customer Experience Advisor – Chelmsford Contact Centre
Salary £25,396.80
Hours 40 hours per week, Mon – Sat (rotational)
Are you customer focused, self‑motivated and looking for a new challenge?
Group 1 Automotive values talent and passion in customer experience. We welcome applications from experienced advisors and people eager to learn and grow.
What we can offer you
* Enjoy 33 days of annual leave (including bank holidays)
* Save money every day with exclusive retail discounts
* Drive a great deal with discounts on new and used cars plus servicing offers
* Plan for the years ahead with our company pension scheme
* Balance home and work with family‑friendly policies
* Commute for less with a cycle‑to‑work scheme
* Prioritise your wellbeing with dedicated family support
* 24/7 access to healthcare professionals for expert advice
* Make a difference with a paid day to volunteer
* Invest in your future via a share purchase plan
* Earn financial rewards when you refer a friend
* Keep learning and growing with training and development opportunities
* Life assurance with the option to increase cover
* We’re open to flexible working options – just ask
What you’ll do day to day
* Manage digital enquiries across multiple platforms promptly, ensuring fast response times to meet customer expectations.
* Engage professionally with customers, delivering clear and helpful communication at every interaction.
* Identify customer needs quickly and efficiently, guiding them toward the most suitable aftersales service or product.
* Convert enquiries into confirmed bookings, maintaining a strong focus on achieving conversion targets.
* Deliver exceptional customer service, building trust and fostering long‑term relationships to encourage repeat business.
* Stay organised and self‑driven, meeting deadlines and performance targets consistently.
* Adhere to SLA requirements, ensuring all enquiries are handled within agreed timeframes.
* Respond effectively to live chat interactions, providing accurate and timely assistance.
* Demonstrate fairness and integrity in all dealings, upholding company values and customer trust.
* Capture and report all outcomes accurately, including customer requirements and any recommended aftercare products, for analytics and continuous improvement.
Helpful skills and qualifications
Don’t worry about ticking off every single skill – if you care about delivering great experiences as much as we do, we want to hear from you.
* Communicate clearly and professionally, building strong rapport with customers and colleagues across digital platforms.
* Maintain a customer‑first mindset, demonstrating passion for delivering exceptional service and quick resolutions.
* Prioritise tasks effectively and manage multiple enquiries simultaneously, ensuring fast response times and meeting SLA targets.
* Confidently navigate multiple IT systems, using digital tools to process bookings and record outcomes accurately.
* Work independently while collaborating seamlessly with the wider team, contributing to shared goals and performance targets.
* Apply attention to detail in every interaction, from identifying customer needs to recommending aftercare products.
* Act as the company’s digital voice, providing knowledgeable, solution‑focused responses that enhance customer experience.
* Think on your feet and solve problems quickly, converting enquiries into confirmed bookings while maintaining integrity and fairness.
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
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