Overview
Join to apply for the Store Colleague role at JD Sports Fashion.
JD Sports Fashion Plc is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms, with stores across multiple markets worldwide. The company was listed on the London Stock Exchange in 1996 and has been a FTSE100 company since 2019.
We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience. This role offers opportunities for career development for those motivated by progression and developing their careers with the group.
Responsibilities
* Provide exceptional customer service by greeting customers warmly and ensuring they receive the best possible experience, aligned with the customer service measurement programme.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing add-on opportunities.
* Maintain high visual and merchandising standards; keep the shop floor clean, well-stocked, and displays organized according to brand guidelines.
* Support store operations by assisting in other departments as needed and adhering to safety guidelines.
* Process sales transactions accurately, including cash handling and card payments.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
* Address and resolve customer queries professionally.
* Collaborate with team members to achieve store targets.
Role Objectives And KPIs
* Contribute to achieving or exceeding the store's monthly sales target.
* Drive KPIs such as Units, Conversion, ATV, UPT, and Net Promoter Score.
* Achieve upselling and cross-selling targets and ensure stock replenishment on the shop floor.
Skills And Experience
* A positive attitude toward a fast-paced, customer-focused retail environment.
* Ability to view challenges as opportunities to develop skills and progress in your career.
* Confident interpersonal and communication skills, thriving in social customer engagement.
* Flexibility to work various shifts, including weekends and holidays depending on store needs.
Benefits
* Company discount of 25% off many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts from retail and hospitality partners via TELUS Health platform.
* Access to counselling services and digital health and well-being resources through TELUS Health.
* Health cash plans.
* Internal development courses to support personal and professional development within the Group.
* Apprenticeships and accredited qualifications (England Only) – Earn while you learn.
* Discounted gym memberships at JD Gyms.
* Access to colleague networks and opportunities to contribute to JD Foundation and positive change.
* Incremental holiday allowance.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Retail
#J-18808-Ljbffr