Overview
Account Coordinator role at Chubb Fire & Security, based in Blackburn (BB1 2PR). This is a full-time, permanent position.
Salary
Salary: Up to £27,000 per annum
Benefits
* 25 days holiday, plus bank holidays
* Free Onsite Parking
* Cycle to Work Scheme
* Online GP Appointments
* Employee Referral Scheme (£1000)
* Company Pension Scheme
* Life Assurance (4 x Basic Salary)
* Free Mortgage Advice
* Employee Scholarship Scheme
* A Central Benefits Platform offering a wide variety discounts
* Health & Wellbeing Resources
* Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
What You\'ll Be Doing
The main goal of this role is to work closely with a dedicated Account Manager to assist with the day-to-day management of a number of designated key corporate customer accounts to ensure all customer needs are dealt with in a professional, efficient and cost-effective manner whilst always achieving total customer satisfaction.
* Take responsibility for the day-to-day management of the key customers including intelligent decision making
* Work closely with several Account Directors to manage day to day client expectations
* Pro-active management of outstanding jobs – order, service and callouts
* Build professional business relationships with designated customer including courtesy communication
* Management of visit reports and quotations
* Resolution of customer disputes including liaison with other areas of the business as necessary
* Preparation and submission of weekly/monthly/annually KPI information
* Organisation and prioritise of own workload
Working Hours
37.5 hours per week, Mon to Fri 9:00am–5:00pm, Office Based
What We\'ll Need You To Bring
You will be an exceptional Administrator with a passion for delivering outstanding customer service. Ideally you will have a background in coordinating / supporting volume or national customer accounts, or have worked within an account management environment. You\'ll be:
* A natural communicator, with an ability to build rapport with our customers and your colleagues
* Solution focused – Strive to understand and resolve potential issues whilst working to SLA’s/Deadlines
* Solid IT literacy – Including strong, demonstratable Excel skills, you will be responsible for producing reports
* Prioritise workloads & multitask effectively – You\'ll be working with a number of customers at any one time
If this sounds like you, send us your application today!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
About Us / Our Culture & What We Can Offer You
Chubb Fire & Security has been protecting people and assets worldwide for more than 200 years. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many FTSE 100 companies, and our Chubb family is extensive, with a dynamic team of over 13,000 employees globally—Together we do great things. As part of the global API Group, leadership and leadership development are a key strategic advantage and an important investment in our people.
We offer extensive training to all new Advisors and ongoing career development opportunities throughout your career journey with us.
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