General Information
Salary: £25,582
Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working
Location: Newport (Isle of Wight)
Closing Date: 13-Nov-2025
Job ID: 11383
Grade: AO
Descriptive Summary
Proud to serve. Proud to keep justice going.
About HM Courts & Tribunals Service (HMCTS)
HMCTS is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. We support court users and colleagues within HMCTS, enabling people and businesses to access life‑changing justice. We are looking for dedicated public servants who want to make a difference in people’s lives and deliver justice.
Your Role
As an Admin Officer you will work as part of a team to support operational, performance and service delivery across your area. You will handle cases through the court/tribunal system and provide administrative support to HMCTS functions. Your regular contact will include court / tribunal users, members of the Judiciary, and the legal profession.
Key Responsibilities
* Prepare papers and files for court, tribunals, hearings and meetings.
* Create and update records in the in‑house computer system and input data accurately.
* Record court results accurately, interpreting the required information from a court file.
* Check and verify documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
* Collect and assemble information for returns, results, accounts, statements, warrants, statistical analysis and reports.
* Communicate with the public, the Judiciary, other Court and Tribunal users and representatives of other agencies and organisations.
Your Skills and Experience
You will bring a friendly and approachable manner, excellent attention to detail and strong written and verbal communication skills. You will deliver proactive and effective customer support by phone and email, organise your time, prioritise efficiently, multi‑task and adapt to various software packages. You will thrive in a busy environment and aid court users in navigating the justice system.
Further Details
This operational role is customer facing and office based. Standard full‑time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns where they meet business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ Flexible Working policy.
Skilled Worker Visa
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship unless you meet the new requirements. If you have held a Skilled Worker visa continuously since before 22 July 2025, please raise this during your vetting checks. Successful applicants must ensure they have the legal right to live and work in the United Kingdom.
Working Arrangements & Further Information
MoJ offers hybrid working arrangements where business need allows, blending work from your base location, MoJ sites and home. All employees will be expected to spend at least 60% of their working time in an office, subject to local estate capacity.
Benefits
* Annual Leave: 25 days on appointment, increasing to 30 days after five years of service. Includes public holidays and one privilege day. Leave for part‑time and job share posts is calculated pro rata.
* Pension: The Civil Service offers a choice of pension schemes giving flexibility to choose the best option for you.
* Training: Extensive range of training and development opportunities.
* Networks: Employee‑run networks provide advice, support and a forum for minority groups.
* Family Friendly Policies:
o Reduced hours or job share opportunities.
o Flex benefits such as voluntary benefits, retail vouchers and discounts.
o Paid paternity, adoption and maternity leave.
o Free annual sight tests for computer screen users.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants. Recruitment is by merit on the basis of fair and open competition. As a Disability Confident employer, MoJ will provide reasonable adjustments throughout the recruitment process.
Diversity and Inclusion
The Civil Service is committed to attracting, retaining and investing in talent. MoJ provides support for veterans, disabled candidates and those at risk of redundancy through the Redeployment Interview Scheme.
Nationality Requirements
This role is open to candidates with the following nationalities:
* UK nationals
* Nationals of the Republic of Ireland
* Nationals of Commonwealth countries with right to work in the UK
* Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members with settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
* Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS before 31 December 2020
* Turkish nationals and certain family members who have accrued the right to work in the Civil Service
Reserve List
A reserve list may be held for up to 12 months, from which further appointments may be made for the same or similar roles.
Contact Information
MoJ: 0345 241 5359 (Mon‑Fri 8am‑6pm) – email HMPPS: 0345 241 5358 (Mon‑Fri 8am‑6pm) – email Please quote job reference 11383.
Job Description Attachment
* 10‑2025 Admin Officer Job Description – Newport IOW.docx (Job Description Attachment)
Application Process
Assessments will be conducted via Statement of Suitability, interview dates are expected to begin 9th December 2025 (virtual). The intake process includes a basic DBS security check.
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