Customer Service Representative - Derry Location : UNITED KINGDOM Department: Sales and Distribution About the role We have several exciting opportunities for Customer Service Representatives to join our Customer Service team here at AXA, located in our Derry Contact Centre! This campaign will be used to support start dates in February and March 2026. Joining us as a Customer Service Representative, youll be an essential member of the team helping our customers over the phone, by handling their queries. Youll have strong communication skills, with the ability to build great relationships based on Integrity and trust. We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work majority of your week away from home. Away from home means either attendance at one of our head office locations, visiting clients or attending industry events. Working Hours & Shift Pattern: Working Hours & Shift Pattern : Our phone lines are open 8am-8pm Monday to Friday, and 9am-5pm Saturdays and Bank Holidays. Youll work a total of 37.5 hours per week on a rotational basis, to include 1 saturday every 3 weeks. We champion wellbeing and a work life balance, youll know well in advance the shift patterns you will be working each week, so you can plan around your hours. Induction & Training: Youll receive a comprehensive onsite induction from our specialist trainers to set you up for success in your new role. At AXA we share a common purpose; to act for human progress by protecting what matters. We rely on people, just like you, to make this a reality. We thrive on helping you become the best version on yourself. Throughout your career with us, well provide you with all the support and training necessary to enhance your professional development. What youll be doing: Answering phone calls from customers, covering a variety of queries, e.g., updating vehicle details, renewing their policy, helping with a direct debit query, etc. Making use of your judgement following company policy to determine/offer best solution to a problem. Capturing and resolving any customer issues or complaints. Taking part in cross functional projects as and when required. Negotiate with existing customers to secure retention. Identify and maximise all cross sales opportunities by advising existing customers of all our products and services and pass to sales team. Provide recommendations around products and optional extras to customers to match their needs. Additional duties as required. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. Closing Date: Monday, February 16, 2026 Skills: Customer Service Representative Customer Service