Household Waste Recycling Centre Operative Lancaster HWRC Lancaster Full Time
Job posting for the Household Waste Recycling Centre Operative Lancaster HWRC Lancaster Full Time role at LNB Commercial Capital.
Responsibilities
* Following routine daily instructions to deliver expectations for service standards and performance.
* Meeting and greeting customers and providing advice on use of the facility and where to deposit waste items.
* Assisting customers with depositing their waste.
* Maximising the amount of waste that is separated for re-use or recycling by separating/retrieving re-useable or recyclable waste and encouraging customers to separate their waste and use the correct containers.
* Providing customers with information about re-use and recycling including details of what happens to the materials collected at the HWRC.
* Implementing council HWRC policies through direct engagement with customers, including potentially dealing with difficult situations or customers.
* Processing payments or charges for delivery of specific wastes.
* Conducting practical activities to contribute to the upkeep and appearance of the HWRC, including site maintenance activities and ensuring that all working areas are kept tidy and compliant with quality, environmental and health & safety standards; operating specialist mechanical plant and compaction equipment.
* Assisting in the running of re-use shops and other re-use activities.
* Supporting the Site Supervisor in the delivery of aspects of the role that are commensurate to the grade of the post, routinely in their absence.
Qualifications
* The ability to follow instructions.
* The ability to communicate accurately and professionally with customers.
* The ability to operate basic mobile or mechanical plant.
* A commitment to provide high levels of customer service.
* A commitment to health and safety.
* The post holder will be required to demonstrate the capability to gain relevant certificates of basic competence for the delivery of site operations including, for example, first aid and the use of mechanical plant.
* The post holder will be required to undertake basic competency qualifications.
Role context
The HWRC Operative will report directly to the Assistant Operations Manager but will take day to day direction and instruction from the Site Supervisor and Site Manager. Post holders will carry out a range of tasks in relation to HWRC operations and will follow a range of working procedures and use relevant tools and equipment. The role will involve comprehensive interaction with customers and operatives must have good communications skills, the ability to deliver high levels of customer service and a friendly, personable manner. HWRC operatives are required to actively assist customers with their waste, which may involve helping them to lift heavy items into containers or carrying waste items up and down steps. The role is carried out almost entirely outdoors. Committed to the recycling and re-use of waste, the HWRC Operative will actively separate waste items for recycling and re-use.
Typical duties will include: delivering service standards and performance; meeting and greeting customers; assisting customers with depositing waste; maximizing separation of waste for re-use or recycling; providing information about re-use and recycling; applying council HWRC policies; processing payments or charges; site maintenance and ensuring tidy, compliant work areas; operating specialist mechanical plant and compaction equipment; assisting in the running of re-use shops and activities; supporting the Site Supervisor in absence.
Additional requirements
* The post holder will be required to work on Bank Holidays as standard or in rota irrespective of whether the Bank Holidays fall on their normal working day.
* The post holder will be required to undertake basic competency qualifications.
* The post holder will be required to be trained in the operation of any mobile or mechanical plant associated with the role and operate that plant as a daily duty.
The post holder may be asked to work at other operational facilities within a reasonable distance of their specified facility; travel expenses may be paid if applicable. If not, public transport may be required or transport may be arranged to transfer to an alternative facility.
Lancashire County Council is an equal opportunities employer and maintains a Code of Conduct and Ethical Standards that must be upheld. If appointed, you will be expected to accept these provisions. Please ensure you upload supporting statements evidencing how you meet the criteria, as the panel may be unable to shortlist you for interview without this evidence. Lancashire County Council offers a range of benefits on the LCC Vacancies website. We reserve the right to close a vacancy early if we receive sufficient applications.
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