We are delighted to be working exclusively with an innovative and growing business in Oxford, who are recruiting a Customer Success Executive to join their established team.
This role will be focused on managing relationships with your clients to maximise customer success and service delivery.
We are looking for an individual with a proven track record in face-to-face client meetings and experience delivering presentations to clients. The ideal candidate experience in a B2B Customer Success/ Account Management environment.
Benefits for this role include:
1. 25 days holiday bank holidays
2. Progression and training opportunities
3. Performance related bonus
4. Hybrid working (3 days in office, 2 from home)
5. Social Events
6. Free parking
Key responsibilities will include:
7. Develop an engaging relationship with clients to maximise customer satisfaction
8. Develop tools and strategies for the clients to ensure they can recognise the value they are getting
9. Ensure Supplier escalations are managed appropriately
10. Create and manage the budget for your client’s buyer accounts
11. Maintain action plans for your Buyers and deliver reports to senior managers
12. Deliver performance reports to sector managers to ensure standards are withheld
13. Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes
Travel to clients will be required 1-2 times per month, with regular video calls with clients to ensure they are receiving first-class Customer Service.
It is also important that you will display experience in managing information within a service environment and have the ability to present to clients.