Training development advisor (support centre)

Location

Hybrid - Support Centre based, with wider travel as required.


Why The Works?

🏆 10th Best Big Company to Work For 2024 - 'Best Companies'

We don’t just sell products. We inspire reading, learning, creativity and play.

Whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.

Become a Training Development Advisor

As our Support Centre Training Development Advisor, you’ll play a key role in supporting colleagues across our Support Centre (Head Office) functions. You’ll use your skills to identify behavioural and technical training needs, then help design and deliver impactful learning solutions that align with our business strategy, shared values, and behaviours.

You’ll foster a learning culture, empowering Support Centre colleagues to grow, thrive, and succeed. You’ll deliver training through workshops, webinars, online resources, and e-learning, and occasionally support the Training Development Partner with offsite Retail training.


Your Mission

* Supporting Managers and Teams in the Support Centre to excel in their roles, develop capabilities, and foster a true performance culture in line with our behaviours.
* Identifying learning and development needs across Support Centre functions, ensuring training is aligned with business goals and stakeholder feedback.
* Assisting in the design and delivery of tailored training content in the most appropriate format for the audience and business need, including workshops, webinars, and digital resources.
* Ensuring a warm welcome to new Support Centre colleagues by supporting structured inductions for all new starters, leaders, and promoted colleagues.
* Collaborating with stakeholders and subject matter experts to co-create relevant, effective training solutions on specific skills, knowledge, and behaviours.
* Partnering with the Training Development Partner to support offsite Retail training when required, including travel to stores and training locations.
* Acting on feedback to improve training, ensuring it remains relevant and impactful.
* Staying ahead of industry trends, introducing best practices in learning and development.


Skills/Behaviours That Will Set You Apart

* Proficiency in designing, delivering and reviewing training, across various formats, including in-person, webinars, and digital resources.
* Collaborative skills, enabling you to work effectively with retail colleagues and stakeholders.
* Problem‑solving expertise, allowing you to identify and implement solutions within retail functions.
* Adaptability to change, supporting your colleagues through periods of transition.
* Strong organisational skills, ensuring training initiatives run smoothly and meet business needs.
* A commitment to our shared values, embedding "crafty, caring, and can‑do" principles into all learning experiences.
* A cost‑conscious mindset, making sure training initiatives align with budgets.


Our PERKS

* 💪 25% Colleague Discount! – Plus, exclusive Double Discount days!
* 😎 MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
* 🏡 Family Friendly Leave – Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
* 🚀 Holiday – 33 days including bank holidays.
* 💃 Holiday Purchase – Purchase an additional 5 days.
* 🎓 Can‑Do Academy – Grow your skills and career with instant access to further training and development in areas that interest you.
* 💸 Stream – Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
* 🏬 Share Scheme – Unleash your inner Monopoly mogul and own a piece of The Works!
* 💛 24/7 support for you and your family – Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
* 🩺 Healthcare Cash Plan – To support your everyday healthcare costs.
* 🥳 And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.


Our Purpose

To inspire reading, learning, creativity and play.


Our Values

We are Crafty 🎨 | Smart with what we've got.

We are Caring 💛 | Heart in every action.

We are Can‑do 🚀 | Energy that gets it done.


We Listen. We Care

Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.


Promoting Diversity, Inclusion, and Applying Reasonable Adjustments

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non‑binary, or use another term).

We are open to discussions around working hours and flexible working. And, where possible, we’ll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!

Because when people spend time doing what they love, it’s Time Well Spent.

And with the right passion – It All Starts With You.

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