Shop Manager
Sue Ryder Charity shop, 419, 420 Wimborne Rd, Bournemouth BH9 2AJ
30 Hours per week over 7 days | £13.19 per hour + rewards & Benefits
Be there when it matters.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold generates funding that helps us provide 2.7 million hours of medical, practical, bereavement and emotional support each year across hospices, people’s homes and the community.
About you
Are you an experienced, proactive shop manager with retail skills to run our charity store? If so, come and join the team at our Winton shop and contribute to the work we do across Sue Ryder.
Responsibilities
* Use your skills and retail experience to drive business, push sales and achieve targets.
* Lead your team to deliver great customer service to donors and customers.
* Work with the local community to generate sufficient donated stock to drive sales.
* Recruit, train & retain a volunteer team, providing leadership and guidance.
* Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
* Manage effective stock processes and maintain a well-marcandised shop with fresh, seasonal stock.
* Act as a brand ambassador for Sue Ryder, supporting in-store campaigns and national fundraising initiatives.
* Manage effective stock processes through the Epos operation.
Minimum Essential Criteria
* Customer Service Experience
* People management experience (reviews/1:1/volunteer recruitment/team meetings)
* KPI and target experience
* Strong IT skills (Admin/emails/instant messaging/video calls)
* Organisational Skills
* Lone working experience
Desirable Criteria
* High street retail or charity retail managerial experience
* Health and Safety Knowledge
* Minimal Microsoft Office packages or equivalent
* High street retail / leisure / hospitality background
* Merchandising / Stock rotation
Competitive Benefits Package
* 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time)
* Company pension scheme
* Staff discount with thousands of retailers
* Refer a Friend scheme – £250 payment
* Enhanced maternity, paternity and adoption pay
* Enhanced sick pay
* Electric Vehicle Scheme
* Healthcare Cash plan to claim back routine healthcare costs
* Death in Service benefit
* Staff discount of 10% on new goods online at shop.sueryder.org
* Structured induction programme and learning and development opportunities
* Access to Employee support programme
* and lots more (see full list on our careers website)
Closing date: 15th April
Interview date: 22nd April
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and those living with disabilities.
As a Disability Confident Committed employer, we offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. The shop is fully accessible – all on one floor with easy access both front and rear.
If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, Global Cultures, people with disabilities and women and non‑binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.
Join us in creating a culture where everyone feels respected, valued and able to thrive. Sue Ryder is here to make sure everyone approaching the end of life or living with grief can access the support they need. There is no one‑size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
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