To be the first point of contact for patients coming into the Radiology department for an appointment.
Main duties of the job
Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff, and other parties with required information in a friendly and professional manner.
Receive telephone calls, accept messages on behalf of members of the specialty team, and take appropriate action where necessary.
Liaise with appropriate personnel in the team to gather and coordinate patient information so this is accessible in a timely manner.
Greet patients with a professional and courteous manner.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
* Flexible working options to help you balance work and life
* NHS pension scheme for long-term financial security
* Generous annual leave allowance to recharge and relax
* A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away — and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all — the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job responsibilities
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person Specification
Qualifications
* Work experience within the public sector.
* Work experience on Reception.
* Multi-tasking, time management, and organisation skills.
Experience
* Work experience within the public sector.
* Work experience on Reception.
* Flexibility, telephone, and interpersonal skills in regards to patient service.
* Ability to work in a team or under own initiative.
Additional Criteria
* Work experience within the public sector.
* Multi-tasking, time management, and organisation skills.
* Willingness to use technology to improve standards of care and support to our patients at all times.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, a submission for Disclosure will be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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