Retail Customer Advisor (Brentwood) – 24 hours
Three UK – Brentwood, England, United Kingdom
Salary: £12.60 per hour + an on‑target bonus of 25%, paid monthly based on store performance.
Working hours: 24 hours across 4‑5 days per week, including weekends on a rotation basis.
Company Description
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online, we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building.
Key Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
* Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.
Qualifications
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
* Customer focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
* Team collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
* Problem solving: Resourceful and proactive in resolving customer enquiries and challenges.
Benefits
* Free staff handset + unlimited SIM card
* 4.5% employer pension contribution
* Life assurance
* Holiday allowance: 31 days annual leave plus 2 bank holidays and 3 personal days (pro‑rata)
Additional Retail Benefits
* Tastecard membership
* Money to spend with Uber
* Access to discounts across thousands of retailers, activities, gyms and health clubs with our Perks at Work scheme
* Opportunity to win ‘Three Celebrates’ monthly and annual awards
Interview & Recruitment
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, such as extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
AI & Innovation
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are – your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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