Overview
Reference
BM New Malden Salary
£35,000 - £38,000/annum + Plus bonus Job Location
- United Kingdom -- England -- Greater London -- New Malden Job Type
Permanent Posted
Friday, June 12, 2026
A long‑established and reputable home‑improvement installation business is seeking an experienced Branch Manager to lead operations at its busy New Malden branch. I am supporting them in finding a confident, hands‑on leader who can manage a small team, drive branch performance, and ensure exceptional customer service.
🔧 The Role
This position oversees the full day‑to‑day running of the branch, including customer enquiries, sales, administration, scheduling installations, and supporting a team of five. It is a practical, hands‑on role that includes occasional lifting of products and developing strong product knowledge across the company’s range.
📌 Key Responsibilities
1. Managing a team of five and overseeing daily workflow
2. Handling customer enquiries and product sales across garage doors and related home‑improvement products
3. Responding to emails and managing all branch communication
4. Answering telephone enquiries from customers, colleagues and suppliers
5. Providing face‑to‑face customer service
6. Checking deliveries and ensuring accuracy of stock received
7. Supporting operational tasks including occasional heavy lifting
🧩 Essential Skills & Competencies
8. Sales experience within a customer‑facing environment
9. Leadership experience with the ability to motivate and support a small team
10. Strong organisational skills and the ability to prioritise effectively
11. Excellent written and verbal communication
12. IT literate
13. Team‑focused approach
14. High attention to detail
15. Full UK driving licence (up to 3 points acceptable)
⭐ Desirable Backgrounds
16. Experience in garage doors, construction, builders’ merchants, home improvements, or similar product‑led installation environments.
🕒 Hours
17. Monday – Friday: 7.30am – 5.00pm
18. Saturday: 9.00am – 12.30pm (rota basis)
💼 Benefits
19. £45,000 per annum
20. Monthly, quarterly and annual performance‑related bonuses
21. Company car
22. Company mobile phone
23. 5 weeks’ holiday + bank holidays
24. Company pension contributions
25. Company cash health plan
26. Supportive working environment and full training provided
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