Overview
Our Leisure Receptionist gives the very first impression of our Village experience. You greet members and guests on arrival and by phone, delivering top-notch customer service and helping members get what they need. You’ll aim to create a great customer experience and get to know our members so they make the most of what Village life has to offer.
You’re not just a receptionist—you’re a Creator of Happiness! Work, Grow, Play. At Village Hotel Club we embrace personality, individualism and fun, delivering a modern, lively space for guests to work, eat, relax, play and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, you’ll help us stand out by delivering outstanding service.
Join us and we offer benefits such as a complimentary Health and Wellness Membership at your home Club for you and a family member/friend, discounted overnight stays, and more.
Responsibilities
* Greet members and guests on arrival and be the first point of contact by phone.
* Provide top-notch customer service, ensuring enquiries are dealt with effectively and members have everything they need.
* Meet, greet and take bookings to introduce new people to the club, resolve queries and keep members happy.
* Promote and contribute to a positive Village experience and culture.
What we need from you
* A natural ability to interact with all types of people, use effective selling techniques, and believe in sales through service.
* A passion for leisure, fitness and customer service.
* An ability to understand the individual needs and wants of our members and tailor your service and communication accordingly.
* A drive to achieve and exceed targets.
* A team mentality and ability to form great relationships within leisure and other departments.
Please note – All offers are subject to a successful DBS check in this role.
Benefits
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
* Discount on all overnight stays at Village Hotels (from £35 with a friend) and breakfast.
* Friends and Family discounted stays from £49 including breakfast.
* 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
* 30% discount on and off shift in our Village Hotel Starbucks stores.
* Excellent training and development including our Rising Stars and Talent Academy programmes.
* Training across several hotel areas with our Mobile Gaming training platform.
* Discounts and cashback offers on many High Street Brands and Supermarkets.
* Well-being and healthcare benefits and monthly well-being programmes for all employees.
* Mental wellbeing support, mental health first aiders and up to 2 mental health days per year.
* Financial wellbeing support and salary drawdown via Wagestream.
* Access to our Employee Assistance Programme with support and counselling.
* Flexible working hours.
* A fun, supportive and inclusive work environment with regular team events.
* Reward and recognition schemes and anniversary rewards for service milestones.
* Electric car salary sacrifice scheme and birthday leave.
* Discounted Health Cash plan and Sick pay Insurance.
* A range of Big People Days to celebrate, reward and recognise employees and local communities.
* Enhanced maternity and paternity benefits and pay.
* Company Pension scheme and Life Insurance.
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