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Salary: 40-45k Basic with an OTE of 50-55k
We are on the lookout for an experienced Service Manager to join the team at our Volvo Letchworth dealership. If you’re looking to lead a passionate service team in a forward-thinking automotive environment with excellent development opportunities, a strong team ethos, and the chance to make a real impact on customer satisfaction and business growth — then we’d love to hear from you!
Applications must be submitted through LinkedIn. If you’d like more information about the role and its responsibilities, or simply want to learn more about the team, please reach out to [emailprotected]
About this opportunity
As a skilled and motivated Service Manager, you will take full responsibility for a team including Service Advisors, Workshop Controller, Technicians, Apprentices and Warranty staff.
You’ll play a crucial role in driving the performance and profitability of the service department through exceptional leadership, operational efficiency, and a relentless focus on customer satisfaction.
No brand-specific experience? No problem — we’ll provide full manufacturer training and continuous professional development to ensure you stay on top of the latest standards, technologies and customer expectations.
Key responsibilities
* Lead and motivate the service team to deliver outstanding customer service in line with Endeavour’s values: Professionalism, Performance, Pride and Passion
* Maximise departmental profitability through effective sales of labour, parts, accessories and value-added products
* Manage workshop loading and technician efficiency to optimise labour usage
* Ensure customer satisfaction and retention targets are consistently met
* Implement clear, customer-focused processes that enhance the overall experience
* Drive team development through coaching, support and regular performance reviews
* Maintain accurate records of job costing, invoicing, and service time allocation
* Ensure all manufacturer, company and legal policies are fully complied with (including GDPR and health & safety)
* Administer warranty policy effectively and cost-efficiently, in line with manufacturer and business standards
* Monitor and control costs, productivity, sales performance and departmental KPIs
* Maintain high standards in workshop cleanliness, condition of facilities, and customer areas
* Review daily and weekly operating reports, budgets and performance data to ensure objectives are being met
* Maintain accurate and up-to-date customer data and ensure appropriate follow-ups
* Oversee administration functions including parts returns, workshop loading, warranty claims and compliance
* Liaise effectively with other departmental managers and manufacturer representatives
* Ensure that the courtesy vehicle fleet is maintained in line with standards and requirements
* Stay informed on motor industry legislation and developments that may impact operations
What’s on offer
* Full manufacturer and ongoing training through our development programmes
* Excellent career progression opportunities
* A supportive and collaborative team culture
* Performance-related bonus scheme
* Flexible working options
* Company benefits and employee recognition schemes
We are committed to equal opportunities for all employees. We pride ourselves on creating a diverse and inclusive working environment where everyone can thrive, regardless of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
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