Here’s how you’ll bring this role to life each day, making it your own and shaping it with your unique talents and expertise:
Responsibilities
* Deliver a memorable in-store customer experience by following the ZEGNA Selling Flow and embodying the ZEGNA Mindset
* Actively build relationships with new and existing clients through networking, CRM follow-ups, and personalized selling
* Develop and drive business by proactively identifying opportunities to increase sales and customer engagement
* Engage customers in meaningful consultations to uncover their preferences and deliver thoughtfully curated total looks tailored to their individual style, needs, and occasions
* Promote ZEGNA Made to Measure services as a key part of the selling ceremony, offering tailored solutions to meet clients’ current and future wardrobe needs
* Leverage digital tools (iPod/iPad) and storytelling techniques to create an integrated luxury experience
* Resolve customer issues and complaints with empathy, while adhering to ZEGNA’s customer service policies, including alterations, repairs, and global returns
* Develop in-depth knowledge of ZEGNA products, craftsmanship, fabrics, and Made to Measure services and confidently translate this knowledge into clear benefits for the customer
* Maintain high standards in clienteling, CRM data collection, and after-sales service while contributing to store KPIs and operations
* Measure your individual performance using key sales and service KPIs, such as cross-selling ratio, conversion rate, and average sales bill
* Actively communicate customer insights, product feedback, and key store updates within the team to help ensure customer satisfaction and support business goals
* Work closely with the General Manager and store team to drive meaningful customer connections, support operational excellence, and safeguard the longevity of the brand
Offer
* Salary plus commission (dependent on experience and qualifications)
* Learning opportunities, including ZEGNA Made to Measure Certification, structured programs, and development paths
* Comprehensive benefits: medical, dental, and vision coverage, with employer match, commuter benefits, and more
* Paid time off: vacation and holidays, with accrual based on tenure and role level
Qualifications
* You bring 2+ years of experience in luxury retail or client-focused sales environments, with a proven ability to deliver exceptional service.
* You are proficient in digital tools and CRM platforms, with a deep understanding of clienteling best practices and customer relationship development.
* Youre recognised for your emotional intelligence and talent for building authentic, lasting connections with clients.
* You demonstrate a strong commitment to personal growth, continuously learning and evolving with curiosity, passion, and an open mind.
* You possess excellent written and verbal communication skills, with the ability to engage and collaborate effectively across diverse audiences.
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