Recruitment and Business Administration Apprentice
HOME SUPPORT MATTERS CIC
The Recruitment & Business Administration Apprentice supports day-to-day recruitment and onboarding activities, including candidate coordination, record keeping, and administrative tasks. The role also provides exposure to HR, compliance, training, and marketing while developing key organisational and communication skills.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.
What you'll do at work
* Coordinate candidate communications and scheduling
* Track recruitment processes and maintain applicant records
* Support engagement with external organisations (e.g. job centres, job fairs, colleges, partners such as APOLLO)
* Maintain accurate and up‑to‑date records, including recruitment tracking, compliance documentation, induction attendance, and social media activity
* Ensure consistency, accuracy, and accessibility across administrative systems
* Support reporting requirements and data management activities
* Assist with onboarding processes and induction administration
* Maintain employee records in line with compliance requirements
* Maintain and update documentation to ensure regulatory compliance
* Support audit preparation and record accuracy
* Ensure all administrative processes meet required standards
* Maintain training and learning records
* Support the administration of induction and ongoing training programmes
* Assist in tracking and reporting social media engagement
* Contribute ideas for marketing and engagement activities
* Support the review and improvement of administrative processes
* Assist in streamlining recruitment and onboarding workflows
* Contribute to improving the accuracy and efficiency of systems and processes
* Strong organisational and time management skills
* Effective communication skills (written and verbal)
* Attention to detail and accuracy
* Problem‑solving and continuous improvement mindset
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and presents solutions to management. Drafts correspondence, writes reports and is able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best‑practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem‑solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training will take place one day per week at City College Norwich, Ipswich Road, Norwich, NR2 2LJ.
Requirements
GCSE in:
* Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Customer care skills
About this employer
Home Support Matters provides care and support that enables individuals to live their life the way they choose, supporting an individual’s physical, emotional, social, cultural, spiritual, financial, and environmental wellbeing.
We support our customers across the whole of Norfolk and the Waveney Valley region of Suffolk.
Our aim is to provide highly flexible, person‑centred support that focuses on the needs and aspirations of the individual.
Our support enables people to maintain a level of independence that is right for them. We aim to support people to live fulfilling and active lives in the heart of their communities.
* Blue Light Card – discounts for you & your family
* Access to workplace mental health first aiders
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long‑term health condition. This includes non‑visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme.You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Subject to satisfactory performance and passing the apprenticeship, a permanent role will be offered.
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