Junior IT Assistant | St Albans | Up to £28k
We are a recruiting for a Junior IT Assistant join a successful and growing company based in St Albans. Our client is one of the leading players in their field, they're a friendly, sociable company with a relaxed yet professional atmosphere.
They are looking for an enthusiastic and pro‑active individual with knowledge and a passion for IT!
This position is ideal for a candidate looking to build on their IT skills and experience. This is an excellent opportunity with encouraged development and progression on offer!
What’s in it for you?
* Salary: Up to £28k depending on experience
* Hours: Mon-Fri 9am-5.30pm, there is also an early rota. Early shifts start at 7:30am - 4pm. 1-day WFH and 4 days in the office after training period
* 25 days holiday (increasing to 30 after 4 years)
* Discount scheme for gym membership, travel and cinema
Key responsibilities:
* Provide support to internal and external users
* Prioritise and respond to tickets that come from multiple channels such as email, phone, chat and walk‑ups
* Communicating with customers to help them resolve any technical issues
* Perform diagnostic and route cause analysis
* Monitoring and maintenance of computer systems and networks, including installing, configuring, and patching computer hardware, operating systems and applications
What the employer is looking for:
* No Service Desk/IT work experience required (entry level role)
* Proactive attitude with a desire to help people
* An enthusiasm to learn (technical and core skills)
* A keen interest in computers and technology
* Excellent written and communication skills
* Good organisation and prioritising skills
* Ability to take initiative and actively work to improve your skills and knowledge
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
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