Our Banbury branch is looking to recruit for the following role:
Hire Controller
Responsibilities and Duties
To assist in the efficient running of Tool Hire by building relationships with customers and staff to achieve maximum sales potential and customer service. Promote MKM to be the merchant of choice within your geographical area.
1. Ensure profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading and unloading safely and satisfactorily, ensuring any technical problems, faults and repairs are dealt with efficiently.
2. Ensure sales orders and delivery schedules are processed accurately and promptly.
3. Supporting all Company initiatives
4. Following plans to continuously improve customer experience.
5. Understanding local market issues and communicate to Manager to support sales growth plans.
6. Administration – Coordinate all Tool hire reports as necessary, paying particular attention to Health & Safety
7. Administration – All sales orders processed promptly; maintenance records in relation to hired products are kept up to date; cash payments processed in line with company procedures.
8. Assist supervisor with managing stock levels, including incoming goods checked against delivery tickets, and participate in stock takes as required.
9. Health & safety – ensure the safety of not only yourself but also colleagues and customers; up to date knowledge of Tool Hire H&S procedures; maintenance meets all the necessary requirements; H&S certification maintained.
10. Assist supervisor with managing stock levels, incoming goods checked against delivery tickets, and participate in stock takes as required.
11. Ensure that product knowledge is up to date and applied accurately in customer conversations.
12. Provide specialist advice and product information.
13. Assist supervisor with managing stock levels, incoming goods checked against delivery tickets, and participate in stock takes as required.
Qualifications and Skills
Essential
14. A relevant understanding of the market and product knowledge
15. Ability to work on own initiative and as part of a team.
16. Flexible and enthusiastic attitude.
17. Experience in a sales/customer focused role.
18. Demonstrable customer service focus
19. Able to create and maintain successful relationships.
20. Good organizational skills to manage stock.
Desirable
21. Previous experience in the hire or builder’s merchant industry would be advantageous but not essential
22. IT literate
23. Full, clean driving license is preferred.
24. Working knowledge of appropriate Health & Safety legislation
Benefits
In return, you can be a part of the UK’s leading independent Builders Merchant and winner of many industry awards. Some of the benefits we offer include:
25. A competitive pay package.
26. Generous discretionary bonus scheme
27. People orientated culture.
28. Substantial staff discounts
29. Training and development opportunities
30. Holiday scheme which rewards length of service
31. Perkbox discounts
32. Contributory pension scheme
33. Financial Planning Support
34. Cycle to work scheme.
35. Free parking
36. Enhanced Maternity
37. Enhanced Paternity
38. Substantial Employee Discount
39. Employee Assistance Programme
40. Mental Health Support
MKM is the leading independent builders’ merchant in the UK, and we were established in 1995.