Do you want to be part of an experienced and enthusiastic team?
Are you looking for a role with variety, where you can be relied on for your expertise and experience?
Do your skills currently include: excellent customer service, good communication and a can do attitude?
We are looking for someone who is enthusiastic and self-motivated to help provide a first class service to our customers.
As Senior Systems & Quality Officer you will support the Systems & Quality Team Leader to provide support and assistance to ensure that Revenues & Benefits & EDRMS software systems are maintained to maximise their efficient and effective use in order that Revenues accounts and Benefit claims are administered promptly and accurately in accordance with prevailing legislation, litigation, guidance, best practice and local policy.
To maintain and help develop, test and implement business application IT systems, liaising with internal and external technical staff and representing the Service at User Group meetings.
What we need from you:
* Experience of local authority Revenues and Benefits administration.
* Confident user of ICT systems, including Microsoft Office and Revenues and Benefits systems (Ideally experienced in the use of MRI, and NEC DM).
* Exceptional attention to detail, and the ability to problem solve and work to deadlines.
* Excellent communication skills across a range of stakeholders.
* Drive, ambition and enthusiasm
The successful candidate will be subject to a Basic DBS clearance and three years employment referencing.
Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees. This includes:
* Generous leave entitlement; a minimum of 25 days + Bank Holiday entitlement
* Occupational Health
* Employee Assistance Programme (EAP)
* Flexible working options
We are committed to promoting a diverse and inclusive community – a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds.
Salary range / grade:
Starting from £19,177.90 to £22,112.63 per annum Grade 5
Hours:
22.5 hours per week
Contact Us Tel: 07890 527 178 | Email: support@hbinfo.org
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