We currently have an exciting opening for a Customer Service Representative to join our friendly Service Desk team for an immediate start. Location and the role: The job is predominantly based at our UK Headquarters on the outskirts of Stevenage, just a 30 minute walk from both the train station and town centre. Once training has been received, there will be the opportunity to work some shifts during the week from home, provided you have a suitable home office working environment. You will be part of our small Service Desk team providing telephone support to Airport and Airline customers, allocating work to our engineers, recording data, updating and monitoring systems, updating and maintaining regular reporting using Google Documents/Microsoft Excel and assisting with basic internal IT issues. This role is ideal for a customer focussed individual who has a passion for customer service and could also be an ideal start to a career in IT, customer services or administration. The ideal candidate will have experience within a customer service, administrative, retail or call centre environment. IT literacy is essential (Google, Windows & Microsoft Office), however training for specific IT skills/tasks will be provided. Working hours: You would be required to work on a shift pattern, covering 7 days per week, 365 days per year, including weekends and Bank Holidays between the hours of 5am and 8pm. The current shift pattern is 5 days on and 3 days off, consisting of 2 days working from 5am – 2.15pm, 1 day working from 6am – 3.15pm, 2 days working from 10.45am – 8pm and 3 days off, this continues throughout the year and is subject to change depending on business requirements. Specific Requirements: Please note that candidates will require their own transport or live within walking distance of Meadway Technology Park, Stevenage as there is no public transport available for the 5am shift start. Benefits: Competitive Salary. 4 x basic salary life assurance. Overtime 29 days annual leave. Company Pension. Free Parking. About us: ServiceTec specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Germany. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems. ServiceTec is an Equal Opportunity Employer and will comply with all applicable legislation concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract. The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment. We thank all applicants for their interest; however only those selected for an interview will be contacted. Your application will be held on file indefinitely, if you wish to have your personal data removed from our systems please email dpo@servicetec.com