(Maternity Cover Jul 24-May 25) At Bradshaw Taylor Ltd we work with only the best, most exciting brands in outdoor apparel and footwear, managing brands in the UK, Europe and the USA. Our family-run business thrives because of the people within it, people like you bringing enthusiasm, dedication and fresh thinking to work daily. As a Customer Service Advisor, you are the primary point of contact for all our customers;you champion our brands quality through the tone of our relationships with B2B clients, direct consumers, and internal departments. Youanswer consumer enquiries by telephone, chat, and email advising on orders, ensuring timely deliveries. You build and develop relationships with all customers, supportingthe team to deliver the best possible customer service and maintain the highest brand image. You have apositive and energetic outlook you will help to create an environment where excellent teamwork and great customer experience are the focus. You are digitally literate, adept and confident at working with computers and handling data in insightful and efficient ways. You can work both independently and within an established team. Your main objectives: Answer client and consumer enquiries by telephone, or through our CRM system, including chat, email, and any other communication platform introduced by the company. Monitoring our CRM platforms for all client orders, ensuring efficient and accurate processing. Responsible for acknowledging all sales orders, ensuring these are communicated and documented to customers using our operations platform. Communicate regularly with the warehouse team regarding deliveries and returns. Process returns and credit memos, communicating to the client or customer. Be knowledgeable of our product range and services to assist all enquiries. Regularly monitor delivery performance and liaise with carriers to resolve issues such as late, lost, and damaged deliveries. Raising relevant claims and proactively keeping customers advised of any problems with their orders. You should actively contribute to a better working environment for yourself and your co-workers. This includes self-awareness, initiative, accountability, persistence, resilience, patience, perceptiveness, and emotional regulation. Other responsibilities: Ensure clear communication internally using Microsoft Teams, email and any other platforms. Reporting any systems errors directly to the IT help desk. Assist with any reasonable requests given by the Customer Service Management Team. Build an excellent working relationship with other internal teams; specifically supporting the sales and marketing teams. You are be able to demonstrate the following skills and experience: Essentialskills/traits to demonstrate: At least one years proven experience in a customer service or similar role. A fluent speaker of the English language. Proficiency in customer service software, CRM systems, and Microsoft Office Suite. Concise and articulate excellent verbal and written communication skills in English. Show a high standard of organisational skills and time management with the ability to prioritise a varied workload. Excellent team player. Exceptional problem-solving skills and the ability to thrive in a fast-paced environment. A customer-centric mindset, committed to delivering outstanding service to every customer. Consistent and reliable. Proactive with a can do attitude. Proud of your attention to detail and accuracy. You must be eligible to live and work in the UK and work from LE15 6EA daily. Desirable skills/traits to demonstrate: NVQ Level 2 and/or 3 in Customer Service. Contract: Fixed-term contract. Full-time 37.5 hours a week (Monday to Friday).Based on-site at the Head Office in Oakham, Rutland LE15 6EA Application: Please submit an updated CV and cover letter explaining how you can demonstrate the essential criteria for the role and what you can bring to the team, via the link to the Bradshaw Taylor website. Closing date: Friday 7thJune 2024.All recruitment correspondence, including interview details if applicable, will usually be sent out via email.