Claims Handler (Specialist PI)
Locations: Tunbridge Wells, Chelmsford, Whitstable, Haywards Heath
Hybrid working – typically 1 day per week in the office once probation is complet
About the Role
We're looking for an experienced and adaptable Personal Injury Claims Handler to join our Specialist PI Team.
This role involves managing personal injury claims governed by the Civil Procedure Rules (CPR) in England & Wales, as well as personal injury claims arising in jurisdictions outside England & Wales.
You will need a strong understanding of CPR processes alongside the ability to navigate varied international and cross-border legal frameworks.
You'll handle complex cases that sit outside standard portals, applying technical knowledge of liability, causation, and quantum while managing claims across multiple legal systems. Strong negotiation skills, cultural awareness, and cross-jurisdiction adaptability are essential.
We'll support you with comprehensive training, a personal development plan, and clear career progression opportunities. Performance is measured against transparent KPIs, with annual reviews and the opportunity for an annual pay review.
What You'll Be Doing
1. Manage personal injury claims under CPR within England & Wales, as well as claims governed by non-England & Wales jurisdic...