We are seeking a IMS Lead/Manager to plan, coordinate, & deliver our ISO 9001 Quality Management System application. Working to ensure we are audit‑ready, embed proportionate & practical quality processes reflective of a charity environment & ongoing management of the QMS.
What difference will you make?
You will make a meaningful impact by strengthening quality and accountability in a charity setting.
The opportunity to leave a lasting legacy through improved systems and ways of working.
What are we looking for?
Essential
* Proven project or broader management experience.
* Strong understanding of ISO 9001 standards and quality management principles.
* Experience supporting audits, assessments, or certification processes.
* Excellent communication and stakeholder engagement skills.
* Ability to translate technical requirements into clear, accessible guidance.
* Experience with ISO frameworks (27001 and/or 9001).
* Understanding of GDPR and data protection requirements.
* Strong documentation and process‑mapping skills.
* Ability to run internal audits and manage corrective actions.
* Analytical and risk‑based thinking.
* Able to work with teams of mixed IT knowledge.
Desirable
* Project management and/or quality certification (e.g. PRINCE2, PMP, ISO Lead Implementer).
* Charity or volunteer‑led organisation experience.
* Experience with CRM platforms (Donorfy, Beacon, Zoho).
* Awareness of safeguarding and Charity Commission expectations.
* Understanding of information security principles (NCSC, Cyber Essentials Plus).
Hybrid
What will you be doing?
* Lead the end‑to‑end ISO 9001 application, from initial gap analysis to certification readiness.
* Lead the IMS assistant to help deliver.
* Develop and manage a clear project plan, milestones, and reporting.
* Coordinate contributions from staff, volunteers, and external advisors.
* Support the development and documentation of QMS policies, procedures, and processes.
* Prepare the organisation for audit, including evidence gathering and internal reviews.
* Provide clear progress updates to senior leadership and, where appropriate, trustees.
* Establish, maintain and continually improve the charity’s Integrated Management System (IMS).
* Lead the overall implementation workstreams for ISO 9001 and ISO 27001 2022.
* Maintain the Statement of Applicability (SOA), risk register, and ISMS documentation.
* Ensure Charity Commission compliance is embedded into processes (risk management, safeguarding, trustee oversight).
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