Overview
We are seeking a proactive and commercially minded Credit Controller to join our finance team. Operating in the fast-paced world of food service and event supply, you will play a critical role in safeguarding cash flow, managing risk, and maintaining strong relationships with clients ranging from suppliers and venues to large-scale event organisers. This role requires resilience, attention to detail, and the ability to balance customer service with firm credit management.
Duties
* Manage the end-to-end credit control process across a broad portfolio of clients, including caterers, venues, event organisers, and hospitality groups.
* Proactively chase outstanding debts to maintain healthy cash flow, particularly through high-pressure peak trading seasons.
* Assess new customer credit applications, set appropriate limits, and review terms regularly to mitigate risk during seasonal demand surges.
* Monitor aged debt closely, escalate high-risk accounts, and implement tailored recovery strategies aligned with trading cycles.
* Resolve invoice queries and disputes quickly by working with Sales, Logistics, and Operations to minimise disruption during critical event delivery windows.
* Reconcile high-volume and multi-event accounts, ensuring accuracy across multiple deliveries, sites, and billing schedules.
* Produce timely debtor reports and cash flow forecasts, highlighting risks and trends specific to seasonal peaks.
* Support improvements to invoicing and collections processes, streamlining efficiency during busy trading cycles.
* Liaise with external stakeholders (e.g., insurers, legal advisors, recovery agencies) where necessary to manage overdue debts.
Experience required
* Proven credit control experience within a fast-paced, high-volume industry (hospitality, food service, events, or FMCG preferred).
* Strong understanding of credit control principles and risk management in seasonal and project-based trading environments.
* Excellent communication and negotiation skills with the ability to handle sensitive customer discussions diplomatically.
* Highly organised with strong reconciliation skills and attention to detail.
* Proficiency in ERP or finance systems (e.g., SAP, Netsuite, Sage, or similar) and advanced Excel skills.
* Experience working with complex accounts, short payment cycles, and multi-site clients.
* Commercial awareness to balance client relationships with financial risk management.
Job Types: Full-time, Permanent
Work Location: In person