Job Description:
In a collective impact project with the High Sheriff of Nottinghamshire, Police and Crime Commissioner and some fantastic local partners and businesses, RockCorps are producing a concert at Rock City in April—the only way to get a ticket is to earn it by giving 4 hours of time at one of 20 Nottingham RockCorps volunteer projects.
RockCorps is currently recruiting its operational team for this program. Working under the supervision of the Volunteer Services Department Manager, as the Volunteer Services coordinator, you will ensure the smooth running of volunteering activities by guaranteeing fluid communication and clear, complete information to volunteers, from their registration to their participation in the concert.
Who are we?
RockCorps is a pro-social marketing and entertainment company. We use music and culture to inspire action, providing the tools and opportunities for people to engage in their community through volunteering. One person, one concert, one city at a time: we mobilize a generation to change the world. Our platform is based on the "Give, Get Given" concept. We organize concerts where the only way to get a ticket is to participate in a 4-hour local volunteering project.
To date, more than 200,000 volunteers have attended over 50 RockCorps concerts around the world. These volunteers have completed more than 800,000 hours of work benefiting over 2,700 associations and charities worldwide. Artists who have participated include Rihanna, Lady Gaga, David Guetta, Pharrell, Kanye West, Snoop Dogg, Maroon 5, A$AP Rocky, Ellie Goulding, Nas, Macklemore, Black Eyed Peas...
Main Responsibilities:
• Providing information, primarily by phone and email, to potential volunteers about the various projects and the concert
• Verifying the information provided by volunteers during their registration
• Ensuring proper filling of volunteering projects: follow up with volunteers who have not completed the registration process, suggest alternative projects in case of no-show
• Suggesting community projects suited to the wishes and situation of future volunteers
• Maintaining and making good use of the CRM (HubSpot)
• Communicating clear and precise information to volunteers, via email, phone, SMS, social media
• Embodying and promoting RockCorps values
• The postholder must comply with GDPR and RockCorps data-protection policies when handling volunteer information
Required Profile:
• You have excellent interpersonal skills and a genuine team spirit
• You are comfortable with phone calls
• You are organized and comfortable with computer tools
• You have excellent speaking skills and strong writing abilities
• You are available (evening and weekend work) and have great stress resistance
• You have a sense of humour and are passionate about music
• You are either based in Nottingham, or comfortable with the idea of working 100% remotely
• If you know how to use CRM tools (ideally HubSpot) – that's a plus
Contract Type:
This is a fixed-term PAYE employment contract.
Contract period: 16 March 2026 to 8 April 2026
Daily rate: £110 per day
Working schedule: Approximately 5 days per week
Line manager: Volunteer Services Department Manager
Location: Nottingham or remote
Application closing date: 9 March 2026
Legal and Compliance Requirements
Applicants must have the right to work in the UK. Proof will be required prior to employment.
This role may involve working with young people. Appointment may be subject to an Enhanced DBS check and safeguarding training.
The postholder is responsible for complying with all organisational Health & Safety policies and ensuring safe working practices at all volunteer sites.
All employees are required to comply with RockCorps Health & Safety, safeguarding, and data-protection policies.
Employer Information
Legal employing entity: RockCorps Ltd
Registered office: 15 Ingestre Place, Suite 170, London, W1F 0DU, United Kingdom
RockCorps is an equal opportunities employer and welcomes applications from all sections of the community.