Closing Date of Applications - 24th October 2025
Our Story
Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.
Our Winning Team
MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.
Join our team as a Casual Venue Operations Duty Manager and play a key role in delivering world-class non-matchday events across the Etihad Campus. No two days are the same – from overseeing event set-ups and ensuring the best customer journey, to briefing teams, meeting clients, and being the go-to contact on event days. You’ll work flexibly within a fast-paced environment, ensuring every detail runs smoothly and reflects the high standards of Manchester City Football Club. If you’re organised, customer-focused, and thrive under pressure, this is your chance to be part of creating unforgettable experiences.
Your Impact
1. Liaise with internal key contacts and departments on event days to ensure all requirements for events and activations are actioned in a timely manner ahead of, during and after events.
2. Ensure excellent levels of customer service, communicating with all clients on arrival and throughout their event or activation, including dealing with any customer feedback and complaints, reporting appropriately.
3. The role holder must be highly organised, pro-active, personable with strong teamwork skills and great attention to detail.
4. Managing event stock control and ordering, including for AV equipment / Stationary / Football equipment etc.
What we are looking for
5. Previous experience working in events, hospitality, or venue operations in a customer-facing role.
6. A proactive, enthusiastic attitude with strong attention to detail.
7. Ability to work under pressure and adapt quickly to changing priorities. This role will include evening and weekend work
8. Excellent communication and teamwork skills.
9. Confident working independently and using your initiative.
10. IT literacy (e.g., MS Outlook, Teams).
11. Use of event systems (e.g. Priava, Momentus)