Ongoing updates and support will still be required for our legacy business systems during this period, including AX2012. We also need support to keep our systems fit for purpose during this transition. This role is a technical leader who manages the Business Applications team, delivering support and solutions to assigned business areas across our technology estate. It involves working with partners and internal customers to troubleshoot applications and software, as well as designing and delivering in-house end-user guidance and changes to enable the transition to the new landscape.
We are looking for someone who is highly collaborative, enjoys working with the wider team, is technically excellent, and has good knowledge of business processes applicable to ERP systems. The candidate should be motivated to share their knowledge, be detail-oriented, and risk-averse.
* In-depth, hands-on knowledge of and experience with supporting enterprise and desktop applications, ideally including one or more of the following: Microsoft D365, AX 2012, Workday HR, Asset Management Software, Beacon CRM.
* Desirable: SharePoint and DocuSign configuration and administration, Security administration for Opas, D365 CRM, FirstClass, Opera, NG.
* Experience working with and understanding of 3rd Party Application Integrations / Interfaces and 3rd Party suppliers.
* Proven significant experience with troubleshooting methodologies and issue resolution techniques.
* Ability to develop and interpret technical documentation.
* Capability to lead and develop a team of technical specialists while working collaboratively with business and IT stakeholders.
If this sounds like you, and you have the people skills to inspire confidence and are prepared to get involved in resolving issues promptly while being a positive and supportive leader, then please apply today!
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The RNLI is undertaking a programme of work to upgrade its Microsoft AX Dynamics ERP estate to a modern technology landscape, with Microsoft Dynamics D365 at its core. We are seeking someone to lead an Applications Support team that will provide second/third line support for our SaaS solutions and help us build a centre of excellence to troubleshoot issues and drive value from our applications.
* Salary - c. £60,000 (dependent on experience)
* Flexible working
* 26 days' annual leave plus Bank Holidays
* Outstanding pension scheme (contributions of up to 16% of basic salary)
* Life assurance
* Health and dental cash plan
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