Customer Team Leader
Location: 26 High Street, Higham Ferrers, NN10 8BL
Pay: £14.48 per hour
Contract: 24 hours per week + regular overtime, permanent contract, part time
Working pattern: 3 closing shifts from 2pm to 10pm, with flexible availability across the week to include at least 1 weekend shift. Either Friday after 6pm, any shift on Saturday, or Sunday. We’re happy to discuss your availability further at interview.
Must be aged 18+ to authorise age‑related sales.
Responsibilities
* Own the day‑to‑day running of the store by leading the team on your shift
* Motivate, coach, and support your team to deliver great service and efficient operations
* Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
* Support store performance through merchandising, stock accuracy, and HR processes
* Champion Co‑op through community engagement and membership growth
Qualifications and Skills
* Passion for people and leadership
* Ability to work flexibly and lead by example
* Skills in retail, merchandising, or team management (experience not essential)
Benefits
* Full training and career development resources
* 30% discount on Co‑op products in store
* Flexible access to pay as you earn it
* Up to 10% pension contributions
* 36 days of holiday (pro‑rata, including bank holidays)
* 24/7 access to GP appointments and colleague support programme
* Market‑leading policies to help you through life's big moments
EEO Statement
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
We reserve the right to remove a vacancy before the scheduled closing date.
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