When something goes wrong, you will be the calm voice people rely on. As an Emergency Call Handler, youll be at the centre of a brand-new UK operation, responding to urgent situations in real time and helping keep people safe when it matters most. This is high-impact work, done in a fast-moving environment, with the chance to grow alongside a site thats scaling from the ground up.
Whats in it for you
* Join a newly launched UK contact centre at the very start of its growth journey
* £32,000 salary with additional uplifts for night shifts and bank holidays
* Genuine progression opportunities as the operation expands
* Structured training followed by a move into a 24/7 operation
* Modern, people-focused environment where quality and safety come first
What youll be getting stuck into as an Emergency Call Handler
* Handling urgent inbound calls linked to vehicle safety and emergency situations
* Quickly assessing risk and following clear safety and escalation procedures
* Reassuring callers and giving clear, confident guidance in stressful moments
* Coordinating with internal technical teams and emergency services when required
* Accurately logging calls, decisions and outcomes using internal systems
* Working to strict compliance standards while maintaining excellent call quality
What youll bring to the tab...