We’re looking for a Technical Author experienced in creating and maintaining documentation for Okta, Entra, and SaaS applications. The role involves analysing existing materials and producing new high-quality documentation to support technical and service operations.
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Key Responsibilities:
Create, update, and maintain:
– Knowledge Articles (KAs) for Okta, Entra & Service Desk
– Service Overviews (SOs)
– Technical Run Manuals (TRMs)
– Technical Recovery Action Plans (TRAPs)
Review and manage ServiceNow requests related to Okta and Entra User Groups.
Ensure all technical documents meet quality, accuracy, and compliance standards.
Ideal Profile:
Strong experience with Okta, Entra, and SaaS application documentation
Knowledge of ServiceNow and ITSM processes
Excellent written communication & analytical skills