Overview
This role will include working any days 5 over 7. The role requires you to support the Accommodation team and assist the Assistant Allocation Manager.
You will take on a wide range of administrative tasks to ensure that we deliver a first-rate service to students and staff. You will be managing a high level of telephone and email queries. Additional responsibilities will include preparing online contracts, managing student contracts, responding to student complaints in line with the University complaints procedure, assisting in the marketing and allocation of university-managed student accommodation and preparing statistics and documentation.
Focusing on supporting a successful operation that maximises occupancy levels across circa 7,500 university managed beds, managing the referral process of circa 1,000 partnership accommodation beds and facilitating short let bookings in line with departmental needs.
Responsibilities
* Support the Accommodation team and the Assistant Allocation Manager.
* Perform a wide range of administrative tasks to deliver high-quality service to students and staff.
* Manage a high level of telephone and email queries.
* Prepare online contracts and manage student contracts.
* Respond to student complaints in line with the University complaints procedure.
* Assist in the marketing and allocation of university-managed student accommodation.
* Prepare statistics and documentation.
* Support occupancy targets across circa 7,500 beds and manage referral processes for circa 1,000 partnership beds.
* Facilitate short-let bookings in line with departmental needs.
About You
* Ability to work under pressure and to tight deadlines (essential).
* Knowledge of student accommodation and University systems is desirable.
* Experience completing a wide range of administrative tasks to deliver high-quality service to students and staff.
* Ability to liaise with students, parents, and various departments within the University regarding accommodation matters and student status via email, telephone, in person, or other digital methods.
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