Assistant Housing Officer
Burns Road - Cumbernauld
£28,229 - £29,715 per year
37.5 hours per week - Monday to Friday – 9:00am to 5:00pm
We have an opportunity for an Assistant Housing Officer to join our Housing team based in Cumbernauld. You will be working in a team of 3 Assistant Housing Officers and 9 Housing Officers. You will work on a variety of administrative tasks to provide support and enable the delivery of a high quality housing management service. You will receive full training, on-going support and opportunities to develop. Whilst this is a very diverse and challenging role, it is equally rewarding. If you are highly motivated, with a keen eye for detail and a passion for providing excellent customer service, this could be the role for you.
As an organisation that proudly holds Platinum Investors in People accreditation, we are committed to supporting, developing and recognising our colleagues.
The role of Assistant Housing Officer will include:
Drafting tenancy agreement documentation and completing all paperwork associated with home visits
Liaising with tenants; responding to enquiries and complaints
Working with customers to resolve issues and improve services
Preparing correspondence in relation to void properties
Communicating with external agencies in regard to tenancies
Raising purchase orders and ensuring the completion of cash sheets
Assisting Housing Officers and Manager with day to day tasks
Skills and experiences:
Recent experience within a customer service environment or administrative position
Previous experience of working in a Housing environment
Excellent customer service and communication skills
Ability to work on own initiative, with fast changing requirements
Proven experience of working to deadlines and prioritising workloads
Proficient in the use of Microsoft Office - Outlook, Word and Excel (or similar)
Why work for us?
We provide housing nationwide, from social rentals to private and shared ownership options. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and our colleagues help make a real difference to people's lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
25 days annual leave (rising to a maximum of 30 days) plus public holidays
A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme
Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
£28,229 per annum (rising to £29,715 per annum after 12 months, subject to satisfactory performance)