Overview
Summary
Customer Assistant - Fashion, Home & Beauty - Handforth
Join our team at M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation. You\'ll be a brand ambassador who is ready to recommend our newest fashion items and deliver remarkable service so customers feel valued when they shop with us.
Job Description
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked with product
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Commitment to delivering excellent work with great attention to detail
* Open to and acts upon feedback, asking for it regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Working Pattern
Week 1:
* Sunday 08:30-17:30
* Monday 10:00-19:00
* Wednesday 11:00-20:00
* Thursday 06:00-15:00
Week 2:
* Monday 10:00-19:00
* Wednesday 11:00-20:00
* Thursday 06:00-15:00
* Saturday 11:30-20:30
People & Inclusion
Everyone\'s Welcome: M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy, and we are happy to talk flexible working. If you require reasonable adjustments in the recruitment process, please share requirements with us so we can provide a fair and transparent assessment process.
Notes
We are committed to an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. This role involves being ready to roll up your sleeves, work hard and go above and beyond every day. Being digitally confident is essential to use our Sparks App and in-store devices to enhance the customer experience.
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