About Us
At National Grid, we light up the world by harnessing the unique strengths of our people. Join us as a Relationship Manager to be part of a team thats driving forward the energy transition, creating a brighter, more sustainable future for all.
In this role you can enjoy our hybrid working from our Warwick office and home. Youll be flexible to regular travel throughout England and Wales, depending on the Customer project.
Job Purpose
The Relationship Manager is the first point of contact for our customers and supports them through our connections process. Theyre the voice of the customer internally and ensure we know the customer\s needs and requirements, whilst actively managing the customers progression against critical connection milestones.
This role is crucial in connecting customers to the high voltage transmission system in England and Wales and turning the UK\s net zero ambitions into reality.
About You
* Experience of managing multiple customers or stakeholders.
* Proven track record of being able to influence at a peer level.
* Commercial acumen and negotiations skills.
* Thrives in a busy working environment with numerous activities running in parallel.
* Experience in relationship and/or account management preferred.
* Experience in using a CRM System (Salesforce or similar) preferred.
Full Driving Licence required
What You\ll Do
* Proactively engage with customers to build and strengthen relationships.
* Log customer complaints and resolve these quickly and efficiently.
* Capture customer intelligence in our CRM system and feed insight into our business plan.
* Act as a data champion for our CRM system to ensure our data is accurate and aligns with our customer\s pipeline - including the logging of all customer meetings/interactions.
* Understand our customer\s needs and keep them updated via progress meetings and communications.
* Have a good understanding on all aspects of a TOCO and be able to articulate in ways to suit customer understanding.
* Write Account Plans for our strategic customers.
* Share knowledge, coach and help in developing the Associate & Assistant Relationship Managers.
What You\ll Get
Salary between £48,000 to £54,000 dependent on experience
* Excellent work/life balance and company culture
* 26 days annual leave plus 8 statutory days
* The option to buy additional or sell holiday
* Generous contributory pension scheme - we will double-match your contribution to a maximum company contribution of 12%. Overall 18%
* Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave - relevant to your role
* Access to flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few
* Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days)
* Access to apps which support health, fitness and wellbeing
More Information
The closing date for this vacancy is 27th April. However, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid\s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.
In NGET we are passionate about both operating our network safely and providing highly reliable quality of supply for our customers. At the heart of achieving these outcomes is the effective control and operation of our network.
To find out more about us, please follow the link below:
https://www.nationalgrid.com/electricity-transmission/
Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.
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