Member Support Agent – Fintech
Travel to Bristol or London office once a month ( Alternating offices each month)
Salary - £26K - £28K + Bonus
My client is an exciting Fintech Bank who are on a mission to end financial exclusion. They believe everyone deserves the chance to build a better financial future. As part of their digital bank, consumers have access to credit building, savings & investment solutions with education along the way!
They are a young, scaling business looking for the best talent to join them on their global growth journey ( Trading across both UK and US)
They have an award winning working culture with 1 day in office per month for team bonding & training and the CS team have weekly catch up's to build an inclusive welcoming environment remotely.
We are looking for talented individual who enjoys communicating with customers via live chat, working on varied projects to support development of the CS function & is real team player striving towards company goals.
You will work on a weekly rotating shift pattern between 8-8 with 1 Saturday per month
Who you are as a Member Support Agent - Fintech
* Minimum of 2 years experience working for an online member support team (Fintech and/or startup preferable)
* Experience working with Helpscout or Zendesk, live-chat is a must
* Ability to manage multiple live chats at one time
* Quick learner and eager to make a difference
* Customer centric mindset, always thinking customer first
* Happy to get involved in Ad-Hoc projects to support development of the team