HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
As a Key Account Manager for Experiences, your primary objective will be to grow and optimize a portfolio of global accounts across HBX Group. This is an exciting opportunity for an experienced account manager to lead and develop a diverse client base, including national, regional, and global tour operators, OTAs, retail travel agencies, hotel chains, DMCs, and airlines.
Key Responsibilities
* Drive growth and development of existing clients through proactive portfolio management.
* Collaborate across HBX Group to identify and leverage opportunities within the Experiences ecosystem.
* Understand and assess clients’ critical needs, coordinating with internal teams to deliver effective solutions.
* Monitor and analyze client performance on a daily/weekly basis to inform strategic actions.
* Participate in weekly trading meetings, providing concise updates on client performance, market trends, and growth opportunities.
* Ensure timely and successful delivery of solutions aligned with client needs.
Essential Requirements
* Minimum 3 years’ experience in B2B sales management, ideally within the travel or tourism industry.
* Proven track record in growing revenue through existing accounts and managing key clients.
* Proficiency in Microsoft Office (Word, Excel, PowerPoint), CRM systems (e.g., Salesforce), and management information tools.
Desirable Qualifications
* Degree or equivalent experience in Tourism or the Experiences sector.
* Fluency in English; Spanish is highly desirable. Additional languages are a strong advantage due to the global nature of the role.
Skills & Experience
* In-depth knowledge of the travel and tourism industry, particularly Experiences (e.g., activities, attractions, theme parks).
* Strong commercial acumen and negotiation skills, with the ability to make data-driven decisions and build mutually beneficial partnerships.
* Self-motivated, target-driven, and comfortable working independently.
* Excellent collaboration and stakeholder management skills, with the ability to influence decision-makers.
* Highly organized with strong project management capabilities and attention to detail.
* Comfortable managing multiple priorities in a fast-paced, dynamic environment.
* General understanding of technology and digital solutions (e.g., XML, white-label platforms).
* Experience working across multiple regions with cultural awareness and sensitivity.
* Willingness to travel up to 40% of the time.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
* Within an innovative, engaging and multicultural environment.
* Have the opportunity to build strong and lasting business relationships and friendships from around the world.
* Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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