Tenancy Sustainment Officer
The role
Our team works with adults, often presenting with complex needs / dual diagnosis and experiencing significant disadvantage. Customers include ex‑offenders, those with substance misuse, mental health or homeless‑related needs, or a combination of these client groups.
As a Tenancy Sustainment Officer, you'll provide a comprehensive and effective tenancy and asset management function for customers in our supported housing properties. You will assist customers to maintain their tenancy / licence agreement, ensuring they understand their rights, responsibilities and obligations.
The post-holder will manage a customer caseload across specified properties. You will assist in the management of the lettings process and provide ongoing, intensive assistance to customers enabling them to maintain their tenancies. You will be responsible for ensuring that properties are effectively maintained and compliant with relevant legislation.
What will you be doing:
No two days are ever the same and you will be managing your diary to meet the requirements of the role. You will meet with customers, discuss tenancy related needs and how we can help them to meet their objectives; complete risk assessments, and work with stakeholders to support our customers. You will also need to be able to help customers apply for housing benefit and manage bills.
What we are looking for:
Attitude and personality are important to us. We want to work with people who have a ‘can do’ attitude and approach to their work. People who take ownership and accountability to get things done and to do the right thing. Being able to empathise with our customers is important – what standards of service and housing would you expect, and can you work within any constraints to meet or exceed customer expectations?
Supporting colleagues at all levels of the organisation is important to us. We firmly believe that you never stop learning, and we want to develop a culture where we all learn and develop together, acknowledging that we don’t always get things right. We want to learn from experience and create a culture where people are supportive and constructive, enabling people to thrive. Everyone has a role to play in developing that culture.
Seniority level
* Entry level
Employment type
* Full-time
Industries
* Housing and Community Development
Location: Wigan, England, United Kingdom
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