Due to an internal promotion, we have an opportunity for a Service Admin Assistant to join our award-winning Audi Centre.
Having previously won Audi Centre of the Year, we are now looking to continue and expand on our success.
Working with Audi is an exciting experience, with a global brand behind you and a great career ahead of you. Poole Audi is an empowering and supportive environment, with every opportunity to develop your skills and progress your career.
In this crucial supporting administrative role, you will add immense value to the quality and standards of our front of house Service team.
* Ensure that all customer data fields are complete on our internal systems prior to their arrival on site
* Complete a thorough check of all job cards at least 24 hours prior to visit
* Contact any customers that have not already completed an online check in
* Produce and send quotations for additional service or repair work
* Support service advisors with digital communications (this is an administrative function, not a customer facing or telephone based role)
* Complete invoicing for all retail and warranty work
* Carry out recall checks and record transaction codes on all retail bookings.
* Identify vehicles and owners that do not already have an Automatic Service Request connection
* Monitor the service inbox for any unresponded customer enquiries, and respond or allocate to the appropriate person
This role is a purely administrative support function, to enable our customer-facing service advisors to engage with customers on a more personal level.
Motor trade experience not essential. However administration experience is a must
Your working hours would be onsite, Monday to Friday, 37.5 hours per week.
We offer a range of benefits to help with everyday life including:
* Health Cash Plan - which provides extensive mental health support, GP consultations cash back for dentist fees, opticians, prescription fees, professional care claims as well as private consultations
* Mental Health Support - all our managers are trained in Mental Health as well as Mental Health First Aiders across our business to help support your when required
* Simply Rewards - access to 100+ amazing rewards and discounts, including gym memberships.
* Car Benefit Scheme - option to lease a car for the brand you work for, starting at £209 a month (dependant on eligibility)
* Pension, with Aviva - you can pay as much as you like into your pension, plus we company contribute as well
* Life Assurance - peace of mind for your nearest and dearest when they need it the most
* Sick pay – up to the discretion of your line manager
* Paid Annual Flu Vaccinations - early access to the flu vaccination onsite in Poole and Yeovil
* Vehicle purchase discounts - various ways in which you can purchase a new car from all our brands
* Discounts on services - MOT, servicing, parts, accessories and merchandise at reduced rates for you and your family
* Local discounts - with local hospitality and leisure brands
* Holiday allowance - 30 days including bank holidays, time to spend with your friends and family
* Cycle to work scheme - with the Green Cycle initiative
* Refer a friend - to come and work for us and be rewarded up to £2000, dependant on the role being recruited
* Social events - opportunity to get together with your colleagues, recent events have been go karting, Charity quiz nights and Private cinema trips
So, if you demonstrate our values, Energy, Expertise, Pride and Integrity, then we would like to hear from you as soon as possible.
HP
Job Type: Full-time
Pay: £23,809.50 per year
Work authorisation:
* United Kingdom (required)
Work Location: In person