We are seeking a dedicated and professional Head Porter to join our team at South West London & St George's Mental Health Trust. You will play a key role in delivering a high-quality porting service for our patients and staff across all sites. This is a dynamic and rewarding role that requires attention to detail and a willingness to challenge current processes to develop the portering teams to be both efficient and to deliver enhanced services which will benefit the porters and the Trust. You will provide support to the Soft FM department and key to assisting the Trust to meeting it's sustainability targets. You will also be a key contact to contractors and visitors to the Soft FM department. Previous applicants need not apply.
Responsibilities
* To be the Operational Lead with responsibility for the delivery the highest possible standard of Portering Service to Patients, Staff and Visitors at all times.
* To be responsible for shift supervision including the compilation of scheduled and portering requested duties daily to produce monthly performance reports.
* Maintain efficient and accurate records, quality audits, training records and equipment audits including staff records and operational changes and updates.
* To be responsible for ensuring the vehicles are maintained, taxed, MOT and serviced. Any incident/accidents are reported to the insurance company.
* To manage the teams to ensure the correct transfer of clinical, domestic and recycling waste from all areas to external waste compounds
* Ensure that all work is undertaken in line with health, safety, security and Trust policies and procedures including infection control., To manage and direct the team on Portering activities including, domestic and clinical waste removal, blood sample/blood product collections, transport of medical gases, post duties and departmental cover, etc. using machinery in full compliance with safe operating procedures as required.
* To be responsible for shift supervision including the compilation of scheduled and portering requested duties daily to produce monthly performance reports.
* Responsible for allocating duties and shifts using the agreed staff roster system ensuring effective Portering cover within allocated budgets and provide monthly payroll information to the Soft FM Manager ensuring all shift enhancements and overtime is captured correctly. To lead Portering Chargehands to ensure continued service supervision during times of absence, annual leave or sickness in line with agreed Working Time Directive arrangements.
* To work collaboratively with colleagues and managers within the wider Estates and Facilities team.
* Responsible for ensuring that all Portering staff work in accordance with Health and Safety Guidelines and Trust/Departmental policies and procedures at all times.
* Lead on the planning of work schedules/staffing levels, highlighting to the Soft FM Manager any perceived need for staff overtime and bank expenditure to meet fluctuating service activity/demands.
* To ensure all shifts are staffed appropriately at all times, staff contingency plans are in place. Wherever possible, initial absences must be covered by the Charge Hand Porters
* To compile monthly performance data reports analysing trends and contributing to the wider department's continuous improvement aims.
* To ensure all mandatory training for the team is up to date, supporting where necessary.
* To lead on the recruitment and selection of staff to ensure staff levels meet service requirements in conjunction with the Soft FM Manager. To proactively manage the process of managing sickness absence in line with Trust policy including the completion of Return-to-Work documentation and holding formal/informal sickness review meetings with staff.
* To lead on the stages of disciplinary, capability and grievance action, in accordance with the relevant HR polices.
* Maintain efficient and accurate records, quality audits, training records and equipment audits including staff records and operational changes and updates.
* To be responsible for developing and maintaining a procedure folder (SOPs) to enable relief staff to undertake portering/post/pharmacy delivery duties when required.
* To ensure the teams are directed to 'top up' wards with clean linen based on minimum stock levels and that dirty linen is collected from wards on a daily basis.
* To manage the teams to ensure the correct transfer of clinical, domestic and recycling waste from all areas to external waste compounds
* To schedule off site jobs ensuring completion in a timely manner and to follow up to ensure client satisfaction.
About South West London & St Georges Mental Health Trust
At South West London St Georges Mental Health Trust we are committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Committed Employer, and welcome applications from all sections of the community and people of all protected characteristics. We are Members of Stonewall Diversity Champions and Employers Network for Equality and Inclusion. As part of the Trust's commitment to Equalities and Diversity, the Trust supports the establishment of Staff Networks groups to promote diversity in the workplace: + BME (Evolve) Staff Network + Christian Staff Network + DiverseAbility + Deaf Staff Network + Mental Health Staff Forum + Women's Staff Network + LGBTQIA+ We are committed to supporting the Armed Forces Community and has signed the Armed Forces Covenant. We provide reasonable adjustments to the interview process for any candidates with a disability. Please note: + That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received + That once you have submitted your application you agree to your application being transferred to a 3^rd party e-recruitment system + That should you not have heard from us within three weeks from the closing date your application has not successful + That priority consideration for applications may be given to at-risk NHS employees + That should you be successful and appointed, you authorise South West London and St George's Mental Health NHS Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process + That your employment is offered subject to successful completion of a Probationary Period depending on your Band (except medical roles) + That we are a smoke-free Trust NHS AfC: Band 4 South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Kingston, Merton, Richmond, Sutton and Wandsworth London boroughs, as well as specialist forensic mental health services, including specialised services such as national deaf adults and CAMHS inpatients and OCD. We are committed to providing high quality integrated health and social care for local people with mental health problems in South West London and more specialist mental health services for people throughout the UK. The Care Quality Commission already rates our services as 'good' however we aim to be 'outstanding'. Our Values We take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. Our mission is "making life better together". When you join us, you'll be part of something special - an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK. As a Trust, we are happy to talk flexible working., We are Proud to Belong at South West London and St George's Mental Health NHS Trust. We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to 'outstanding'. This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services. We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do. We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive. Come and join our inclusive teams and help our patients on their recovery journey.
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