About The Role And Our Ideal Candidate
Working within the Shared Finance Service Accounts Receivable Team to maximise the daily income collection and enforcement process to both Councils through effective, responsive processing activity.
* Deliver core service activities under the close supervision of a more senior member of staff.
* Manage the resolution of complex customer complaints/issues within area of expertise, escalating where appropriate.
* Maintain regular communication with other internal or external service providers to ensure efficient and coordinated service delivery.
* Create and populate basic databases to hold and manage information and service information to support senior officers in managing the service.
We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.
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