Service Desk Team Leader, £35,000 per annum Benefits, Northwich (Cheshire), Hybrid working included i.e. 3 days in the office, 2 from home, Global Company with greta culture.
Overview of the Service Desk Team Leader:
Are you ready to step up, stand out, and LEAD? If you're a powerhouse of tech know-how with a heart for service and a passion for inspiring othersthen thisService Desk Team Leaderopportunity is your stage.
As aService Desk Team Leader, you will become the heartbeat of our clients service desk operations, guiding a team of top-tier engineers to deliver world-class support to high-value clients. This isn't just team leadershipthis is leadership at its finest. You'll bring clarity to chaos, structure to scale, and energy to execution.
Service Desk Team Leader Duties:
1. Own service desk productivity, ensuring tasks are prioritised, covered, and completed on timeevery time.
2. Build a culture of motivation, collaboration, and excellencebecause energy is contagious.
3. Be the go-to leader for support, escalations, and coachingleading from the front, not the sidelines.
4. Drive KPI performance with purpose, passion, and precision.
5. Identify and champion con...